Social Media Management
Your hotel's social presence, fully managed. From content creation to guest engagement.
The Problem
Why This Matters
Most hotel teams don't have time to post consistently, respond to DMs, or engage meaningfully on social. An inactive or inconsistent social presence signals to potential guests that you don't care. In an era where travelers research hotels on Instagram before they ever book, silence is a competitive disadvantage.
How We Solve It
Our Approach
We handle your entire social presence: from curating and scheduling content across every major platform, to responding to comments, DMs, and guest inquiries. Your team sends us photos and updates through our inTouch app, and we turn them into polished, on-brand posts with your approval before anything goes live.
Capabilities
- Content curation across Facebook, Instagram, X, and Google
- inTouch App for real-time photo/video sends from your team
- Scheduled post approvals and feedback workflow
- Comment, DM, and inquiry response
- Ticketing system for guest follow-ups
- Monthly content calendars and performance reporting
The Full Breakdown
Everything We Manage for You
Social Media Posting
- Facebook, Instagram, X and Google
- Content curation and hotel posts
- Local business and event content
- User-generated content sharing
- Unlimited posting via inTouch App
Scheduled Post Approvals
- Weekly email and app notifications
- Approve or reject with one tap
- Provide feedback on any post
- Singular emails for post changes
- Mobile-friendly approval emails
Customer Engagement
- Public comment and question responses
- Private message management
- Guest inquiry follow-through
- Ticketing and feedback system
- Department-level routing
Complete Coverage
4+ Platforms. One Unified Workflow.
Stop logging into a dozen review sites. We monitor and respond across every platform that matters.
Case Study
Real Results. Real Properties.
Boutique Hotel, Charleston, SC
From Inconsistent Posts to a Fully Managed Social Presence
This property went from sporadic, off-brand posts to a consistent, polished social presence across Instagram, Facebook, and Google. Within 90 days, engagement more than doubled and direct profile visits from social channels grew 38%.
Ready to Take Your Social Presence to the Next Level?
Let us show you what a fully managed social media presence looks like. Get a custom proposal tailored to your property.