Reputation Analytics - The Social Station

Reputation Analytics

Actionable intelligence from guest feedback, turning reviews into improvement roadmaps.

The Problem

Why This Matters

Review data is scattered across a dozen platforms. Without aggregation and analysis, you're flying blind on what guests actually think and where operations need to improve. Patterns hide in the noise: service issues, housekeeping trends, F&B complaints. And without the right tools, they stay hidden until they show up in your bottom line.

How We Solve It

Our Approach

We aggregate and analyze guest feedback from every review platform into a single, actionable dashboard. Sentiment trends, competitive benchmarking, and department-level insights are delivered in clear monthly reports so your team knows exactly where to focus operational improvements.

Capabilities

  • Multi-platform review aggregation
  • Sentiment trends and alerts
  • Monthly performance snapshots
  • Department-level insight routing
  • Custom reporting dashboards

See It in Action

Get a walkthrough of our analytics platform and see how we turn guest feedback into actionable improvement roadmaps for your property.